Seeing and Listening: The Interview and Behavioral Observations

This seminar-workshop focuses on conducting interviews and behavioral observations, two foundational skills in the assessment process. The interview is the main means of rapport-building with the client and is a useful method from which assessment data can be obtained.  The session will include the types of interviews, skills in interviewing, and characteristics of effective questions. Participants will be given exercises in formulating interview questions, which they can use in the context of assessment in their work setting.

Observations form another data source in the process of assessment, which can enrich and further inform assessment results.  The session focuses on identifying and looking out for relevant behaviors to observe, given the context of the assessment. Strategies on how to include these behavioral observations in a screening report are discussed.

At the end of this 4-hour seminar-workshop, expect that you would be able to: 

  • Identify the nature and types of interviews

  • Identify good practices in interviewing

  • Formulate interview questions and link these to dimensions being measured in a psychological screening

  • Identify relevant behaviors to observe during a psychological screening

  • Link behaviors to dimensions being measured in a psychological screening